Holidays always go by so quickly. On the other hand, it is rather amusing how the turn of the year seems to be the time for us to turn over a new leaf. Days come and go, and before we even notice we are running with projects, starting new cases, coming up with new ideas, and developing our work to serve our clients the best possible way.
During the years, we have strived for excellence in our service quality; our processes are well thought, and we have used different resources to improve the validity and reliability of our tools. All of my colleagues can explain how our quality checks are carried out, and how we measure our candidate as well as client satisfaction. We are proud to sell our services because we know that we can do it holding our heads up high. Our service fulfils the global ISO10667-2 standard, and we strive for success in our projects. That is one of the reasons why our brand has earned it’s value and why you can come back to us and have as good service as always.
Nevertheless, when writing my last assignment for my Henley Executive MBA studies, I found something very interesting; the two terms reputation and responsibility that seem to be “a piece of cake” at our everyday work. I began to wonder what these two words actually mean, and how they influence the business and our success? When examining the subject more and analyzing our organization within Henley’s frameworks, I realized that these two concepts are not always clear but, however, they are an essential part of our work. To define not only our stakeholders, their needs, and expectations for us as an organization but also what we hope from you as our stakeholders was extremely interesting. As a matter of fact, I noticed that there are some gaps between these expectations. Things are not so clear than I expected. Although we spent some time to define our value based development areas at Mercuri Urval Finland last year, I would like to bring the subject up again and express my observations on the matter to improve our organization’s ability to meet it’s values, and to support our stakeholders: you in your challenges.
It is stated in basic psychological research that the more self-aware you are of yourself, the more you are able to understand about your behavior and your environment; this statement is not only relevant for individuals and for example leaders but it also works for organizations. That is to say, having satisfied and fairly treated employees who talk about your success and opportunities to other stakeholders is the most effective way to reflect your values and support your reputation. Business and processes have been about the same all the time that I have been working with recruitment processes (and that is a long time, believe me) but today the recruitment market is changing. The only way to be a successful, global company with the best people and great attitude is to challenge ourselves constantly to improve and develop our organization and our employer brand by offering great opportunities and challenges for our stakeholders, you.
We wish you a successful year 2018, and may our paths cross during the becoming months! We hope that we can help you and have responsible and interesting discourses about your challenges. Furthermore, we hope that we can proactively support your reputation and employer brand in your business area.
Key Words: responsibility, reputation, employer brand, employer, employee, Mercuri Urval, leadership, Client work, quality, value, development, stakeholders, cooperation, co-operation, Henley Business School